What is your online return policy?
Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care at 305-262-5220, Monday through Friday, 9 a.m. to 5 p.m. . In many cases, we can provide you with replacement parts and service as needed.
Our return policy is as follows:
If you received your order by Standard Shipping (UPS or Fed Ex or DHL or USPS or any other carrier), there is information on the packing list on how to return your product. For In-Home Delivery orders, please call Customer Care at 305-262-5220, Monday through Friday, 9 a.m. to 5 p.m for assistance with your return. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.
Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.
In-Home Delivery Items
You have 72 hours after a Home Delivery to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress was delivered may be covered by the manufacturer’s warranty, if any.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement